Because I have a slide-in truck camper mounted on my F-150, if I want Roadside Assistance, it has to be an RV policy. My motorhome has Coach-Net RV Roadside assistance, which is included as part of my motorhome's extended warranty policy and covers the motorhome, but not my F150 with the camper installed. I decided to purchase roadside assistance through the Escapees Club, because it was less expensive than Coach-Net ($109 vs $249) and endorsed by the Escapees club.
I feel obligated to update everyone, because I was somewhat negative about the service I received from my roadside assistance company when my truck broke down in Big Bend National Park. I had spent over an hour on the phone with the customer representative, who was unable to arrange a wrecker for me, so I made my own arrangements to the tune of $1025.00 to have a wrecker take me to the nearest Ford Dealer located in Ft Stockton, TX.
When I arrived home a few weeks later, I contacted SafeRide Motor Club, Inc, which is the actual provider of the policy. That customer service representative was helpful and emailed me forms and instructions to request reimbursement. She informed me that once the paperwork was received, it would be reviewed and I would be contacted within 30 days. I completed the forms and submitted them by email and waited. She wasn't able to provide any other information, nor was I able speak with anyone from the claims department. When I called the claims department, I just got a message instructing me to leave my name, phone number and if it had been more than 30 days since they received the claim, they would return my call. I did however, receive a "do not reply email" after submitting my request, saying the forms were received.
A few days ago I received a check in the amount of $1025.00. Alls well that ends well. My policy is due for renewal in October, and I will definitely stay with this company. They may not be the best communicators, but they pay, which in the end is all that matters.
Tight lines and safe travels
Glad they covered you. Saferide is also my provider thru FMCA Roadside Rescue - but your annual price thru Escapees is better. One of those things you hate to pay for, hoping you never need to use it, but obviously worked out well for you in the long run!
ReplyDeleteGlad they finally came through for you!! Good to hear about an insurance company that actually pays their claims :-)
ReplyDeleteIt says "unknown" but this is Sue
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